Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 0121 766 6113, Monday to Friday from 8:30am to 9:15am
- use your patient access account
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
- phone 0121 203 2220 for weekend urgent appointment- this can be pre-booked
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- phone us on 0121 766 6113, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Telephone Advice
You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 0121 766 6113, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend one of our practices. Please ring before 10.30am to arrange a visit and let us know if your condition is urgent.
Our GPs do not carry out routine home visits. Patients can receive a much more comprehensive and thorough assessment at the surgery. This includes children with temperatures. Home visit are only done for seriously ill patients such as those with terminal cancer, the disabled elderly and housebound seriously ill patients.
Specialist and hospital care
If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, they will ask you where and when you would like to go. They can then book your appointment electronically while you wait.
If you would prefer to have some time to think before deciding where and when to have treatment, you will be offered the option of calling the practice later and we will be able to book your appointment then.
How you can help us:
- Be on time for your appointment
- Tell us if you need to cancel
- Call for a home visit or urgent appointment before 10.00am
- Ring for a repeat prescription after 11.00am
- Pick up prescriptions after 2.00pm
- Ring for test results after 1.00pm