Patient Participation Meeting
Meeting
Held on 07th December  2023 at 1.00 PM

Introduction (Present/Apology)

Practice Staff Present:
Mrs R Agarwal	        PM
Anwara Bibi	        Receptionist
Dipali Rahman           Secretary 
Saima  Ahmed           Receptionist	Patients Present: Emis no       
8729         8722    9019
503544     7822    12029
3936        12030	

Meeting opened by Mrs Saima, and Anwara Bibi.
Previous minutes of last meeting discussed and approved. 

 Agendas

•	Appointment/ Telephone access
•	Flu and shingles vaccination
•	Vaccinations and immunisation
•	National survey
•	Prescription
•	Access to records
•	Blood test results
•	Blood samples
•	Christmas time appointment booking
•	Self Help App
•	NHS 11
•	Urgent care blood test
•	Community Pharmacy

Appointments

Saima asked patients how satisfied they were with the practice appointment system and overall the patient were very satisfied.  Patient said easy but they have to wait. Most patient were happy with the telephone system.

Flu and Shingles

Saima explained to patient who are over 65 it is recommended as high risk for flu injection. Shingles are recommended for patient who are 65-70 to the age of 79 age group. They were told why it is very important as it helps you protect from serious illness. People with Chronic conditions were advice on the importance of the flu vaccine. 

Vaccinations and immunisations

Saima informed patients regarding the vaccinations as we always discuss in previous meetings.
The flu vaccination is available for most children and adults who are at risk- anyone over the age of 65 can book their appointment with the healthcare assistant or the nurse.
Shingles vaccination is available for all patient above the age of 70-79 years old.
MMR Vaccines are available to anyone who has not had two previously or have come from abroad in the past 2 years.
ACWY are available for all teenagers and adults who have not had this at school already.
HPV Vaccination is available to teens and adults between the ages of 14 to 24 years old. There is two vaccines available.

National Survey

Saima explained about the new national survey which patient will be receiving via post. She discussed how in previous years we have had very few response to this. She encouraged patient to give their feedback as this will inform us on what we could improve on. If help is needed patient were informed to bring the survey to the practice as staff can help fill this in.

Prescription

Patient were explained on how the practice no longer take prescription queries over the phone or at the practice unless it is acute. Patient will have to ring the practice number and press option 4 then option 1.
Access records

Saima informed patient on how online access worked, she explained how patient can view their own medical record by requesting online access. Patient can access this by bringing one form of photo ID and providing this to a member of our staff who will then give them access. 

Blood test Result

Saima explained patient do not to worry about their blood result as a Dr will be reviewing all the bloods regularly. Patient can always ring after 12.o clock and request a review from the Drs with any results we have received. Patient can always view their result through online access as this will show any recent results.

Urgent care blood test

Saima explained patient who is booked at Urgent care for weekend blood test will have to leave their blood forms with reception as they need to be scanned and emailed over every Friday. Staff will try their very best to fit people in over the weekend where there is availability. Patient were very satisfied they had ca choice to book over the weekend.

Christmas time appointment booking

Saima went over the dates we will be closing for Christmas and the New Year. She informed all patient on other options to access when in need of medical help. 

Community Pharmacy

Patient were informed on our community pharmacy which patient can be referred to by ourselves. They help with many conditions and minor elements as well as give medical advice. Patient can always speak to a member of staff for further information on these services.

NHS 111 and out of hour services

Saimah gave patient the advice on what services to access when in urgent need of medical assistant. Patient can always ring the surgery after 6.30pm as well as call 111 direct. Patient can also google their nearest urgent treatment centre. Patients in need of urgent medical help need to call 999.

Saima Thanked everyone for attending and explained all feedback will forwarded to the practice manager.

                                                   THE MEETING WAS ADJURNED AT 2.00 pm