Patient Participation Meeting
Meeting
Held on 24th January 2024 at 1.00 PM

Introduction (Present/Apology)

Practice Staff Present:
Anwara Bibi	        Receptionist
Aliyah Hussain            Secretary 
	Patients Present: Emis no       
4957    6004   501125   9019

Meeting opened by Mrs Anwara Bibi.
Previous minutes of last meeting discussed and approved. 

 Agendas

•	Appointments
•	options
•	Out of hours
•	Over the counter
•	Vaccinations and immunisation
•	Prescription
•	HPV vaccine

Appointments

Anwara asked patients how satisfied they were with the practice appointment system and overall the patient were very satisfied. A few of the patient wanted to the practice to allow pre booking appointments as they are working and find it hard to book on the day. Anwara explained we can always pre book for exceptional circumstances when needed. 
Informed them that Dr M Rana is no longer working here. 
Most patient are saying there has been a huge improvement with how staff are handling calls and are generally very helpful. 
Telephone appointment

Out of hours

Anwara informed all patient about the many options we have when no appointments are available at the practice.
•	111 – All patient can call 111 and get general advice during or after surgery is closed.
•	Urgent care- patients can now book their own appointments during the weekend and the staff are always here to book during the week days when appointments are made available on the system 
•	Walk in centres – There are a few walk in centres that are still running. You can always search online for your nearest walk in centre.

Over the counter

Anwara explained there are many pharmacies that provide medication over the counter for minor elements. Always ask the pharmacy if you require further help. We have a list of minor elements which the pharmacies have available. We can also do a pharmacy referral. 

Vaccinations and immunisations

Anwara informed patients regarding the vaccinations we have available to patients.
The flu vaccination is available for most children and adults who are at risk- anyone over the age of 65 can book their appointment with the healthcare assistant or the nurse.
Shingles vaccination is available for all patient above the age of 70-79 years old.
MMR Vaccines are available to anyone who has not had two previously or have come from abroad in the past 2 years.
ACWY are available for all teenagers and adults who have not had this at school already.
HPV Vaccination is available to teens and adults between the ages of 14 to 24 years old. There is two vaccines available.

Anwara Thanked everyone for attending and explained all feedback will forwarded to the practice manager.

Action Plan

•	Send text and telephone reminders on time regarding all screenings and injections 
•	Explain to patient regarding urgent out of hour care available for emergencies.
•	More information on minor elements available 

                                                   THE MEETING WAS ADJURNED AT 2.00 pm