WARWICK ROAD MEDICAL CENTRE
PATIENT REPRESENTATIVE GROUP REPORT 2011-12

The Patient Representative group was formed at Warwick Road Medical Centre in June 2011 to understand the views of the patients on the services the Practice offers and also changes taking place in the NHS.  The patient group is an open membership group that has a number of patients already that take part and encourages involvement and attendance from patients in all areas of the practice community to benefit both the patients and the practice.  The group has 15 members from a list size of 4.465 and meets every three months to discuss e.g. access to the services the practice offers, local health needs, patient demand, changes to the practice and works closely with the doctors and practice manager to enable patients to provide feedback on a range of health related issues.	

PRACTICE PROFILE

ENGAGEMENT OF PATIENT GROUP 
To engage patients to take part in the Patient Group the practice the following action was taken to invite patients from all ages ethnic background
•	Poster displayed in waiting room/Notice Board
•	Face to Face invite by admin staff and clinical staff to 
•	Letters 
•	Word of Mouth
•	Patients contacted by telephone