Patient Participation Meeting
Meeting
Held on 2nd may 2018,

Introduction (Present/Apology)

Practice Staff Present:
Mrs R Agarwal	        PM
Mrs A Kaur	        HCA
Mrs Noshaba Aman HCA
Nosheen Kauser        Receptionist
	Patients Present:
501739
50179
5321	

Meeting opened by Mrs Agarwal, previous minutes of last meeting discussed and approved. 

1)	Appointments
•	Monday and Tuesday we have our new extended surgery from 8:30 am to 8:00pm
•	Winter pressure appointments will still be available for our patients as well as other practices every weekend from 9:00 am till 12: pm at Sparkhill Primary Care Centre. 856 stratford Road, Sparkhill, Birmingham B11 4BW
•	Appointments are available at Fernley road Medical Centre 
•	Out of hours services are available when we are closed between 1: pm and 3:00pm and after 6:30 pm when the practice is closed.
•	Walking Centres are also available when no appointments are available with Drs 
•	NHS 111 is another option that can be used when medical advice is needed.

      2)    Prescription ordering

•	We are changing our prescription ordering notice time from 24 hours to 48 hours. Prescription ordered on Friday will be ready on Tuesday.
•	EPS system is available for patient so they can order prescription online without having to pick up at the surgery.  
•	Online services are available for patients to view and book appointments. Patients will need to come and collect their own password.
        
       3)    Chlamydia  Screening 
                     
•	Screening is offered to patients aged 15-24 years old
Boys need to provide a urine sample.
Girls provide a swab sample. 
Action Plan

1) Inform patients beforehand about any prescription changes.  Slowly introduce 48 hour prescription notice.
2) Check nominated pharmacies when ordering by EPS. 
3) Encourage patient to use online services which will save them time when booking appointments.
4) Inform patient about our umbrella sexual health services available. Especially chlamydia Screening.
5) Make patients aware of our out of our and extended services.