Practice Policies & Patient Information
Allocated Named GP
- All patients under 50 years of age – your named GP is Dr Jessica Agarwal.
- All patients over 50 years of age – your named GP is Dr M D Agarwal.
GP Net Earnings
Disclaimer: NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Greet Medical Practice in financial year 2021, was £78,450 before tax and national Insurance. This is for 2 full time GPs and 2 part time GPs.
Patient Confidentiality
We respect your right to privacy and keep all your health information confidential and secure.
It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.
You have a right to know what information we hold about you. If you would like to see your records, please call our practice manager.
Patient Rights and Responsibilities
We aim to treat our patients, relatives and carers courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Practice Charter
Patient Rights and Responsibilities
We aim to treat our patients, relatives and carers courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Patient Confidentiality
We respect your right to privacy and keep all your health information confidential and secure.
It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.
You have a right to know what information we hold about you. If you would like to see your records, please call our practice manager.
Interpretation and Translation
We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.
CCG
The area served by Greet Medical Practice is in the district covered by Heart of Birmingham Primary Care Trust.
NHS Birmingham South Central CCG is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at Your CCG Guide to Primary Care Services at www.nhs.uk The CCG also produces Your Guide to Local Health Services.
Contact Number: 0121 203 3300
Sign up for online services – Nine more digital health services to use NHS Login
Privacy Notices
How we use your information to provide you with healthcare
Practice keeps medical records confidential and complies with the General Data Protection Regulation.
We hold your medical record so that we can provide you with safe care and treatment.
We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.
- We will share relevant information from your medical record with other health or social care staff or organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in a hospital. Or your GP will send details about your prescription to your chosen pharmacy.
- Healthcare staff working in A&E and out of hours care will also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions. This will involve the use of your Summary Care Record. For more information see: digital.nhs.uk/summary-care-records or alternatively speak to reception staff
- The Practice may also share your medical records for medical research
- You have the right to object to information being shared for your own care. Please speak to us if you wish to object. You also have the right to have any mistakes or errors corrected
- Data Protection Act 2018 – GOV.UK (www.gov.uk)
Other important information about how your information is used to provide you with healthcare
Registering for NHS care
- All patients who receive NHS care are registered on a national database.
- This database holds your name, address, date of birth and NHS Number but it does not hold information about the care you receive.
- The database is held by NHS Digital a national organisation which has legal responsibilities to collect NHS data.
Identifying patients who might be at risk of certain diseases
- Your medical records will be searched by a computer programme so that we can identify patients who might be at high risk from certain diseases such as heart disease or unplanned admissions to hospital.
- This means we can offer patients additional care or support as early as possible.
- This process will involve linking information from your GP record with information from other health or social care services you have used.
- Information which identifies you will only be seen by this practice.
Safeguarding
- Sometimes we need to share information so that other people, including healthcare staff, children or others with safeguarding needs, are protected from risk of harm.
- These circumstances are rare.
- We do not need your consent or agreement to do this.
We are required by law to provide you with the following information about how we handle your information.
| Data Protection Officer contact details | Dr Jessica Agarwal |
|---|---|
| Purpose of the processing |
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| Lawful basis for processing | These purposes are supported under the following sections of the GDPR:
Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…” Healthcare staff will also respect and comply with their obligations under the common law duty of confidence. |
| Recipient or categories of recipients of the processed data | The data will be shared with:
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| Rights to object |
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| Right to access and correct |
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| Retention period | GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016
or speak to the practice. |
| Right to complain | You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link ico.org.uk/global/contact-us or call the helpline 0303 123 1113 |
| Data we get from other organisations | We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service. |
Zero Tolerance
Our Practice operates a Zero Tolerance policy of any verbal or physical abuse towards any member of our staff. Patients are asked to be considerate and act reasonably. All incidents will be followed up and you will be sent a formal warning or removed from the practice list if your behaviour has been unreasonable. We will have no hesitation in having you removed from the building by the police should your behaviour warrant it.
We reserve the right to prescribe all medicines according to the best medical evidence currently available. For example, therefore, we do not prescribe antibiotics and cough medicine for flu, common colds and coughs because there is no cure for these. We will regularly review all repeat medications and medical sick notes rather than simply issuing them routinely, even if this has been the policy of the previous GP.