There are three main ways to feedback about your experience of our GP Surgery and the service we provide.
Friends and Family Test
Should you have any suggestions to improve how the Practice operates or manages its services, please complete a Friends and Family Test feedback form
Compliments
If you would like to contact us to make a compliment about the service or care your have received, please complete the online Compliments Form shown below. Or you can make a compliment in writing by passing your written feedback to a member of the Reception team.
Complaints
We aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, Please ask for the Practice Manager on the surgery Number.
If you would like to make a complaint please speak to the Practice Manager in the first instance find and print off the Complaints Form below to complete which you can give to reception or post to practice manager.
Greet Medical Practice.
50 Percy Road,
Greet,
B11 3ND
Tel no.: 0121 766 6113
Help and support with making your complaint
If you would like advice or support through the complaints process, the NHS Complaints Advocacy Services may be able to help you. These are free, confidential services which offer help and information in making a complaint about the NHS. You can contact the appropriate service by using the following details:
Healthwatch
Healthwatch is independent from the health and social care services you use. Their job is to ensure that local people’s views are heard in order to improve the experience and outcomes for people who use them.
Healthwatch Birmingham and Solihull
Contact Us – Healthwatch Birmingham & Solihull
Email: info@healthwatchbsol.org.uk
Telephone: 0800 652 5278
Write to: PO Box 16875 – Birmingham – B16 6TN
NHS Birmingham and Solihull Integrated Care Board (ICB) is responsible for planning and buying (commissioning) health services for people living in Birmingham and Solihull.
NHS Birmingham and Solihull ICB
Compliments, concerns and complaints :: NHS Birmingham and Solihull
Email: bsol.patientexperience@nhs.net
Telephone: 0121 203 3313
Write to: NHS Birmingham and Solihull Integrated Care Board, Patient Experience and Complaints Team, Alpha Tower, 8th Floor, Suffolk Street Queensway, Birmingham, B1 1TT